Privacy Policy

Effective Date: May 1, 2026

EscrowReply ("we," "our," or "us") operates an AI-powered lead response service for residential real estate agents. This Privacy Policy explains how we collect, use, and protect information in connection with our services.

1. Information We Collect

We collect information in the following ways:

Contact information provided by real estate leads through listing platforms (name, phone number, email address)
Property inquiry data submitted through listing platforms (property address, timeline, financing status)
Agent account information (name, email, business contact details)
Communication data including SMS and email messages sent through our platform

2. How We Use Information

We use collected information to:

Send automated lead response messages on behalf of real estate agents
Qualify leads and facilitate showing bookings
Improve the quality and accuracy of our AI responses
Communicate with agents about their accounts and our services

3. SMS Messaging

EscrowReply sends SMS messages to real estate leads on behalf of licensed agents. Message recipients have provided their phone number and consent to be contacted through real estate listing platforms. Message and data rates may apply. Reply STOP to opt out of messages at any time. Reply HELP for assistance.

4. Information Sharing

We do not sell personal information. We may share information with:

Real estate agents who are clients of EscrowReply, in connection with their leads
Service providers who help us operate our platform (SMS delivery, scheduling)
Law enforcement or regulatory authorities when required by law

5. Mobile Data Privacy

No mobile phone numbers, SMS opt-in data, or mobile messaging consent information will ever be shared with, sold to, or used by third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent information is used solely to deliver the SMS communications you have requested and will never be disclosed to lead generators, data brokers, or any third party for commercial purposes.

6. Data Retention

We retain lead contact data for as long as necessary to provide our services and as required by applicable law. Agents may request deletion of their account data at any time by contacting us.

7. Security

We implement industry-standard security measures to protect personal information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@escrowreply.com. Lead recipients may opt out of SMS communications by replying STOP at any time.

9. Contact

For privacy-related questions or requests, contact us at:
hello@escrowreply.com
EscrowReply, New Jersey, US